Cancellation and refunds
We publish the rules up front so nobody is left guessing after they pay.
Phone reveal packs (PAYG)
Reveal credits are valid for 15 days from purchase. Packs bought before this change keep the expiry shown when you bought them. Membership allowances are always used before pack credits.
A phone reveal pack is non-refundable once a reveal succeeds and the number is shown. If payment is captured but credits are not granted because of a technical fault, we restore the credits or refund that payment.
Carry-over on upgrade. If you buy Bangara, Pingara, or Pingara Plus while you still hold unused, unexpired reveal credits, they carry over into that membership's current 30-day reveal period. They are used after the membership allowance and expire at the end of that period. They do not roll into a renewal. A pack whose credits have carried over counts as used and is not refundable. If the membership is later refunded, the carried-over credits stay yours until their original pack expiry.
Bangara and Pingara (self-serve)
You have a 48-hour unused window after payment. If you have not used a paid entitlement in that window, you can cancel for a full refund. The membership locks for that period once any of these happen:
- A phone number reveal
- A request to view a listed parent contact number
- Starting a conversation under the paid tier
Asking someone to add a parent contact when none is listed does not lock the refund. Neither does a reveal that uses carried-over pay-as-you-go credits, because you bought those separately. This also applies to the 7-day window below.
Pingara Plus (assisted)
Pingara Plus uses a 7-day unused window. A full refund is available if no paid entitlement was used and no relationship manager has been assigned to your family yet. After a phone reveal, listed parent-contact view, paid-tier chat start, or relationship manager assignment, the purchase is non-refundable for that period. Goodwill credits may still be offered at our discretion.
How to request a refund
Signed-in members can request an eligible membership refund from account billing, or write to us via Contact with the Razorpay payment id. Approved refunds return to the original payment method.
Matchmaker commissions
Commission on a refunded client upgrade is reversed while it is still pending maturation. Commissions already paid out on the 25th cycle are not clawed back from the matchmaker.